Five Questions to Ask Before You Sign Up for Rural Broadband

Because you have options in a rural satellite Internet provider, ask lots of questions before you sign up. Get started in your research by asking these five questions.

If I have a problem with my broadband satellite Internet service, how do I report it?

When you don’t remember how to pay your bill online or if your service is disrupted, for example, you need to know who to contact. In addition to an online FAQ or self-help section, make sure the broadband satellite Internet service you choose has a phone number and email address you can use to get help.

Learn more about rural Internet service providers.

What equipment and software do I need for rural Internet service by satellite?

Most satellite Internet providers will tell you that you need the following set of hardware and software: cables, modem, minidish, anti-virus software, and an updated web browser. Your computer should also run on an updated operating system and have enough memory to give you an optimal web browsing experience.

Will the satellite Internet connection be fast?

This is probably THE most-asked question to rural Internet providers. With rural satellite Internet service you can expect download speeds between 512 Kbps and 1.5 Mbps, but always ask to be sure.

Is there a way to end the contract?

Your circumstances may change requiring you to try and cancel your contract before the standard 12-24 month period ends.

Are there any specials or bonuses you can tell me about?

Not all specials are advertised online, so ask the rural Internet provider what type of bonuses or discounts they are currently offering. The worst they can say is “no.”

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